WebHost Manager (WHM)
Articles on how to use WHM server accounts
How Do I Create a cPanel Account?
Note The following video demonstrates the actions needed to create a new cPanel account. How to Add a New Account cPanel Account Once you have created a cPanel package, you can create new accounts...
How Do I Log into the Web Host Manager? (WHM)
Note Please check your welcome email for instructions on how to log into the Web Host Manager and your login credentials....
How can I delete all received emails and free some space?
Login to cpanel of your domain. Click on File manager. Go to mail directory and then to a directory named new Here you will see the list of all the email files. You can delete any email you do not ne...
How enable Laravel on my domains?
To install Laravel on your domain, follow these instruction: Login to the domain cPanel account (this is the cpanel account and not the whm account) Under “Software & Services” click on “Softac...
How to Adjust Disk Space Quotas in WHM?
To fix this problem, follow these steps: log in to the WHM with your reseller username and password Create a new package and assign more disk space to the new package. Ensure you enter a value for...
How to reset a reseller's client's password?
Log in to WHM with your reseller account Click Password Modification (under Account Functions). Select the account domain name or username Type the new password. Click Change Password and it’s done...
I edited a hosting package. Why aren't my sites showing up with the new stats?
Whenever you adjust a package, the changes should affect all cPanel accounts using that package. If a cPanel is not changing, you can expedite this process. Please follow these steps: Inside WHM, go...
I get a Bandwidth Limit Exceeded error on one of my cpanel domains what should I do?
Note All our products (except for Australian IPs) come with unlimited bandwidth (fair usage applies). You see this error message on a domain that has exceeded its assigned bandwidth limit. To fix...
Increase Reseller's Client's Disk Space
Increase Quota by User/Domain To increase your client’s disk space: Log in to WHM. Navigate to the Account Functions section in the left-side menu. Select Quota Modification. Select the username or c...
My domain is using too much disk space how can I see what directory is consuming most space?
Simply login to the domain cpanel[1] Click on the “Disk Space Usage” icon. You can login through your whm reseller account to each cpanel domain. ↩︎...
What is the WHM Skeleton Directory for?
In WHM, this page tells you the location of the folder where you can place files for your clients. Any files in the skeleton directory will automatically be uploaded to each new cPanel you create. The...
How to fix the error: Sorry, a DNS entry already exists, please delete it first (from all servers in the dns cluster)
When trying to add a new domain in WHM, you may get an error like the one listed below: Example Account Creation Status: failed Sorry, a DNS entry for domainname.com already exists, please delete it...
What is the difference between WHM and cPanel?
The Web Host Manager (WHM) is the account management panel that allows the hosting provider to manager their customers’ accounts. Creating new accounts and adjusting the limits for an account are just...
Understanding DNS Zones
The function of your name servers is to locate the server and the correct DNS zone in order to get the following information: A Record - points your domain or subdomain to an IP address (e.g. mydomai...
What is a WHM package?
A package is collection of predefined specifications which define what a user or domain may have access to. An example would be our shared web hosting plans (Hatchling, Baby, Business). You would need...